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Problems with Logging in

I am having problems when subscribers to the forum try to log in after registering..

Registration seems to go OK but when a registrant tries to log in they get an error message saying user does not exist.  h.

Given that the registration/login process for this support site was seamless -- surely I do not have the correct combination of settings in WP and Asgaros forum.  Can anyone help me?  I'm desperate!

Thank you
Sandra

 

 

Hello @1mindfuly

Which other plugins are you using? Some WordPress extensions like JetPack replaces the built-in registration-process which can result in problems.

If you want to support the development of Asgaros Forum, you can leave a good review or donate. Thank you very much!

I am using JetPack.  WordPress pre-loads JetPack.  It would seem that this forum would take that into account.  I am not an expert user by any means so do not have the skill level to troubleshoot problems like this.  I have tried four plugins at this point.  Asgaros is by far the easiest to use in all other respects.  However, this is no small problem.

Hello again @1mindfuly

JetPack is definitely not a plugin which is installed in a default WordPress installation. As far as I know JetPack has an option which "replaces" the official WordPress login-section which you have to disable in your case. I guess its related to the following setting:

https://jetpack.com/support/sso/

If you want to support the development of Asgaros Forum, you can leave a good review or donate. Thank you very much!