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Notifications not being sent

We’ve been using the forum for a couple of months, and at some point recently, notifications on subscribed threads/forums stopped going out. I thought traffic had dwindled but it turned out there were no notifications going out. I checked the settings and everything looks okay. I didn’t see any existing threads on this issue. Can you give any guidance about what we should look at for what might be causing the problem?

Thanks!

JJ – Rough Trade Admin

Hello RoughTrade,

a good starting point would be to check if notifications are working at all. For this just enable the following option in the forum-settings: “Notify site owner about new topics”. After that, create a new topic and check if the administration-mail received a new mail about it.

If this is not working we can try to disable the redirect after the creation of a new post to see if a error is generated. To do is, open the following file: asgaros-forum/includes/forum-insert.php. In line 121 replace the following line:

wp_redirect($redirect);

With:

//wp_redirect($redirect);

Now create a new topic again. If you get an error-messages now, please post them here. 🙂

If you want to support the development of Asgaros Forum, you can leave a good review or donate. Thank you very much!

Hi. We did several tests with both the site owner and a site admin using the change you gave. We don’t exactly get an error, but we get a blank white screen when we create a new post or reply to a post. When we reload the forum, the post is there. No notifications were sent out either time. We changed the file back to normal so our forum keeps functioning.

What should we try next?

Hello RoughTrade,

a blank screen is fine because the execution of the script is stopped at this point anyway. But I didnt expect that there is no error message. Maybe you can try it again with enabled debug-mode in WordPress. To do this, add the following line of code to your wp-config.php file (or in case it already exists: change the existing one):

define('WP_DEBUG', true);

Do you get any errors now?

If you want to support the development of Asgaros Forum, you can leave a good review or donate. Thank you very much!

No errors. Just the blank screen. although, let me clarify, if we were to get an error, where would it appear?

We decided to do some additional testing, wondering if there was a conflict between plugins. We deactivated all our plugins and reverted to the default wordpress theme. We’re still not seeing notifications coming from the forum. Is it dependant on any particular wordpress setting or plugin?

We got to wondering if the problem was on our host side. We called our web host and found out that the forum had been marked as malware and so all traffic was being stopped. We’ve worked through the steps to fix this on our end, but it could apparently take up to 3 days on their end.

Hopefully this will all be fixed once the web host finishes whatever they’re up to.

Thank you for your prompt assistance. If for some reason, the problem persists, I’ll post again.

JJ – Rough Trade Admin

Hello RoughTrade,

no, it does not depend on some WordPress configurations. It should use the default mail-server-configurations which is used by all other scripts as well.

But I am happy to hear that you found a possible root for that problem. Just wondering why it got marked as malware. I never heard about that problem before.

If you want to support the development of Asgaros Forum, you can leave a good review or donate. Thank you very much!